Below you will find answers to the questions we get asked most frequently prior to purchase.


Simplicity is at the core of our design to ensure that customers are not overwhelmed when introducing an electronic QMS. Our clients require approximately 3-4 hours training. The on-boarding process may take as little as 5 days, depending on user requirements. A User manual will be available.

There are benefits to applying an eQMS at the earliest possible opportunity for any medical device company. It is best practice to implement document control from the beginning, and as CompanionQMS provides enterprise-grade content management, your documents will be easily accessible by geographically dispersed teams. The flexibility of CompanionQMS is such that you can partially implement your QMS at the beginning and extend it at an appropriate time for you.

There are several proven methods to accommodate this request. We will discuss your requirements with you as part of our implementation process.

CompanionQMS is designed to facilitate easy export of all documentation, logs and reports. Following termination or expiration of a customer’s subscription for any reason, we will deactivate the customer’s account. Access will be granted for thirty (30) days to retrieve data or request its early destruction. All confidential information will be returned to you or destroyed, at your request.

CompanionQMS is designed to assist customers meet ISO 13485 and 21 CFR 820 requirements for quality management systems. CompanionQMS is also designed to assist customers meet 21 CFR Part 11 requirements for electronic signature requirements.


The initial standard subscription offers 25 users. Pricing for additional user subscriptions shall be at the then-current user prices, prorated for the remainder of the then-current subscription period.

Notice for termination is agreed in the contract terms with each customer. Customer data will be returned in accordance with agreed terms.

We understand all businesses are unique and will welcome hearing your requirements. For further details contact us at

We can provide a free demo and trial before purchase. Once you have purchased, you can access the system and test the features and functionality. Once you are ready to start using it, we will clear the test files, and you can start afresh.

Email Support: Queries are directed to an email account during Standard Business Hours. Turnaround Time: We will make reasonable efforts to respond to emails within one (1) Business Day. Free software version upgrades are included during the subscription period.

There is a standard allowance of 100GB of storage per customer per three-year term. Additional storage is available, for more details, please contact

By simplifying and streamlining processes through automation, an organisation can vastly improve document approval cycle times, reducing the cycle from months to days, or from several weeks to several days. CompanionQMS can reduce typical workflows in any medical technology company by at least 50%.
Companies will gain from the redeployment of valuable resources to core value – add activities in product design and manufacturing.


Microsoft Azure hosts our software, 95% of Fortune 500 companies trust their business on the Microsoft cloud. Azure complies with ISO 27001 for Information Security Management. Whether related to identity management, data confidentiality, or document integrity, we employ industry-standard security practices to protect your documents, data, and personal information.
For additional information about our security practices, please review a copy of our Data Protection Policy, which is signed by both parties before accessing your account Q-Pathway – Sample Data Protection Agreement

Q-Pathway stores all data, including backups in Microsoft Azure storage in European data centres. For durability at run-time CompanionQMS servers utilise locally redundant storage. All personal data is persisted in a database to geographically redundant storage. Also, the entire CompanionQMS infrastructure is backed up daily to geographically redundant storage. For additional information about our security practices, please review a copy of our Data Protection Policy, which is signed by both parties before accessing your account Q-Pathway – Sample Data Protection Agreement

We carry out Installation and Operational Qualification elements of validation and certify this to the customers. CompanionQMS will support you in performing Performance Qualification.

It is an FDA term that means a company is responsible for having a closed system. We do this for customers by providing dedicated servers and administrating on their behalf.


To add or remove a new user, please send the name, role and email address to

Use the DHF (Design History File) column / Label (There are extra DHF labels available). CompanionQMS also supports custom DHF numbering schemes.

Records can be maintained by CompanionQMS for at least seven years, based on customer request.

Version control ensures your team is always working off the most current version of a document.
Document versions are controlled using the file name, making documents more directly accessible using the sort and search functions.
Filename and document types do not have to be persisted from version to version.
New or changed versions of documents are added to CompanionQMS through guided workflows. The workflows also allow you to make existing versions of documents obsolete.

CompanionQMS is compatible with most major internet browsers. Google Chrome version 70 (or greater) and Microsoft Edge version 42 (or greater) are fully supported. Minimum hardware requirements for the browser must be adhered to.

Load More

We use cookies to ensure that we give you the best experience on our website.